
Hello, I am Sofia.
Specialized in Human-Computer Interaction Through Language
About me
I am SofÃa MejÃa Muro. I majored in Linguistics from the Universidad Autónoma Metropolitana in Mexico City and graduated as a Frontend Developer from Laboratoria.
I specialize in understanding business needs and crafting solutions that best achieve customer objectives. My approach is data-driven, ensuring that decisions are informed and effective. I am particularly skilled in the design and development of conversational solutions, with a focus on generative intelligent virtual assistants. My work centers on creating effective and natural conversational experiences that enhance human-machine interaction.
In addition to my professional career, I am an Ambassador for Women in Voice Mexico, an organization that promotes the participation of women in the Conversational field. I am also a Laboratoria evangelist, advocating for the impact and importance of their educational programs in transforming the lives of women through technology.
Let’s talk future.
Projects
Experience
SANTEX - Conversational AI Designer
Conversational AI Design | UX Research | UX Writing | Prompt Engineering | Data Analysis | Dashboard Design | User Acceptance Testing
May 2023 - presentESPRESSIVE - Sr Conversational AI Analyst - Partner Success
Conversational AI | Data Analysis | Bot Training | Customer Management
Apr 2021 - Oct 2023ESPRESSIVE - Conversational AI Analyst
Conversational AI | Data Analysis | Bot Training | Customer Management
Oct 2021 - Mar 2023AURONIX - Conversational Designer
Conversation Design | UX Writing | UX Reasearch | Bot Building | API Implementation
May 2021 - Sept 2021PEFAI - Front-end Developer
JavaScript | TypeScript | CSS | HTML | Git | Github
Dec 2019 - May 2021Resources
Skills
- Conversational AI Design
- Content Design
- Bot Persona Creation
- Prompt Engineering
- Voice User Interface Design
- Content Strategy
- UX Research
- UX Design
- UX Writing
- Usability Testing
- User Acceptance Testing
- Python
- JavaScript
- TypeScript
- REST
- React
- CSS
- HTML
- Alexa Dev Console
- Dialog Flow
- Amazon Lex
- Spreadsheets
- Miró
- Figma
- Voiceflow
- Guidelines creation
- Documentation