Sofia Mejia Muro portrait
💬

Hello, I am Sofia.

Specialized in Human-Computer Interaction Through Language



About me

I am Sofía Mejía Muro. I majored in Linguistics from the Universidad Autónoma Metropolitana in Mexico City and graduated as a Frontend Developer from Laboratoria.

I specialize in understanding business needs and crafting solutions that best achieve customer objectives. My approach is data-driven, ensuring that decisions are informed and effective. I am particularly skilled in the design and development of conversational solutions, with a focus on generative intelligent virtual assistants. My work centers on creating effective and natural conversational experiences that enhance human-machine interaction.

In addition to my professional career, I am an Ambassador for Women in Voice Mexico, an organization that promotes the participation of women in the Conversational field. I am also a Laboratoria evangelist, advocating for the impact and importance of their educational programs in transforming the lives of women through technology.


Let’s talk future.

Projects

Experience

SANTEX - Conversational AI Designer

Conversational AI Design | UX Research | UX Writing | Prompt Engineering | Data Analysis | Dashboard Design | User Acceptance Testing

May 2023 - present

ESPRESSIVE - Sr Conversational AI Analyst - Partner Success

Conversational AI | Data Analysis | Bot Training | Customer Management

Apr 2021 - Oct 2023

ESPRESSIVE - Conversational AI Analyst

Conversational AI | Data Analysis | Bot Training | Customer Management

Oct 2021 - Mar 2023

AURONIX - Conversational Designer

Conversation Design | UX Writing | UX Reasearch | Bot Building | API Implementation

May 2021 - Sept 2021

PEFAI - Front-end Developer

JavaScript | TypeScript | CSS | HTML | Git | Github

Dec 2019 - May 2021

Resources

Skills